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4 Jun 2021

Full-Time Salesforce BSA/PM SALESFORCE CPQ- Remote

Brian Leary Anywhere

Job Description

Job Title Business Systems Analyst – Salesforce Service Cloud
Job Category Business Analyst / PM
Level Senior
Max Salary 130000
Bonus / Stock / Other Comp 7% bonus
Telecommute
100% Remote Option? Yes
Job Description
Key Skills Salesforce.com, Service Cloud, Community Cloud
Job Description The IT organization is seeking to add a Salesforce Business Systems Analyst with specific focus on Salesforce Service Cloud and Community Cloud. The ideal candidate has experience with customer service processes and the Salesforce platform. The business analyst must balance strong written and verbal communication skills will system expertise and best practices.

 

As key member of the dedicated Customer Support IT Service Team, the Business Systems Analyst will have the following responsibilities:

 

• Support the existing Salesforce solutions within Service Cloud and Community Cloud (and related solutions), working on production support, trouble-shooting issues, and implementing small to medium enhancements. Contribute to large strategic projects and/or new solutions in this space.

• Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs and system capabilities

• Employ a variety of approaches to collecting and documenting business, functional and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis, etc

• Design and implement Salesforce-based solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions

• Collaborate regularly with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions

• Collaborate regularly with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed

• Support Project Managers planning, execution and management of project deliverables and risks

• Work closely with QA analysts and may perform functional, regression, unit, functional and user acceptance testing.

Qualifications

• Minimum of 3 years of experience in business systems analysis

• 2+ years of global Customer Support experience, including multi-channel contact center, case management, workflow, knowledge management, online self-service, communities, collaboration, reporting and analysis, IVR and CTI, in a Cloud solution environment

• 2+ years of Salesforce.com experience including Service Cloud and Community Cloud

• Salesforce Admin certification required

• Strong understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders

• Strong organizational and analytical skills with attention to detail

• Excellent written and verbal skills

• Ability to accept and manage changing priorities and address issues quickly and professionally

• Experience with ServiceNow or a similar ITSM tool is a plus

 

Client Company
Location
Job Title Business System Analyst – Salesforce CPQ (order to cash)
Job Category Business Analyst / PM
Level Senior
Max Salary 140000
Bonus / Stock / Other Comp 7%
Telecommute
100% Remote Option? Yes
Job Description
Key Skills Salesforce, CPQ, Order to Cash
Job Description The IT organization is seeking to add a Salesforce Business Systems Analyst with specific focus on Salesforce CPQ and Billing (Revenue Cloud). The ideal candidate has extensive experience with Quote-to-Cash processes and the Salesforce platform. The business analyst must balance strong written and verbal communication skills will system expertise and best practices.

 

As key member of the dedicated Order to Cash IT Service Team, the Business Systems Analyst will have the following responsibilities:

 

• Support existing Salesforce CPQ and Billing solutions (and related applications), working on production support, trouble-shooting issues, and implementing small to medium enhancements. Contribute to large strategic projects and/or new solutions in the Quote-to-Cash space.

• Build and maintain relationships with corporate and regional stakeholders, analyzing and understanding business requirements, business processes, functional requirements, cross-functional needs and system capabilities

• Employ a variety of approaches to eliciting and documenting business, functional and user requirements such as leading workshops, writing use cases, creating context diagrams, performing stakeholder analysis, etc

• Design and implement Salesforce-based solutions to meet or exceed business requirements, adhering to best practices and solutions design standards, with an emphasis on maximizing out-of-the-box solutions

• Collaborate regularly with other Business Systems Analysts and Application Solution Consultants on cross-functional requests and solutions

• Collaborate regularly with Technical leads, Salesforce developers, and integration developers on functional requirements to implement custom extensions or application integrations to satisfy business requirements when needed

• Support Project Managers planning, execution and management of project deliverables and risks

• Work closely with QA analysts and may perform functional, regression, unit, functional and user acceptance testing

Qualifications

• Minimum of 3 years of experience in business systems analysis

• 2+ years of Quote-to-Cash experience, including understanding of the following topics/processes: products, pricing, discounting, quoting processes, booking, sales compensation, order acceptance, order fulfillment, service contracts, billing, amendments, renewals, etc.

• 2+ years of Salesforce.com experience, including Salesforce CPQ and/or Billing

• Salesforce Administrator certification required

• Strong understanding of Salesforce capabilities, best practices and limitations and the ability to clearly communicate those to key stakeholders

• Strong organizational and analytical skills with attention to detail

• Excellent written and verbal skills

• Ability to accept and manage changing priorities and address issues quickly and professionally

• Familiarity with any of the following applications is a plus: Varicent, Oracle EBS, Rev Pro, Microsoft Dynamics 365

• Salesforce Advanced Administrator certification is a plus

• Experience with ServiceNow or a similar ITSM tool is a plus

Recruiter Notes
Add notes This is a functional role – knows the applications inside and out. MUST have CPQ. MUST know how to configure the Salesforce app but no coding at all. SQL would be nice but not needed.

This can be 100% remote for someone anywhere in the continental US as long as they can work East Coast hours.

 

 

Job Categories: Open. Job Types: Full-Time.

Endless.

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