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30 Sep 2022

Full-Time CLOUD DELIVERY Manager – IBM Series –

Brian Leary Anywhere

Job Description

CLOUD DELIVERY Manager – Hybrid


What you will be doing:

You will have a key role in providing essential leadership, management, and oversight within the delivery operations team to ensure assigned projects, engagements, and initiatives are completed in scope, on time, and within budget. The team lead will establish objectives and metrics for the delivery team operation that reflect the organization’s overall goals. You will be responsible for managing staff to meet/exceed expectations regarding performance, defined metrics/benchmarks, and ensuring processes and procedures are followed.

In your day-to-day you will be responsible for:

· Oversee delivery projects, engagements, and initiatives related to the cloud services department within the organization.

· Develop and mature standard operating procedures and relevant engagement documentation.

· Develop and implement repeatable process-oriented delivery objectives/tasks for all solutions.

· Ensure free flow of information within the organization.

· Oversee problem resolution and root cause analysis within the delivery lifecycle.

· Guarantee clear and timely communications internally and externally.

· Oversee and lead team members for improvement of team efficiency and effectiveness within assigned projects and engagements.

· Guide delivery of high-quality customer experience.

· Develop and oversee technical solutions repository & client documentation repository and ensure quality solutions and procedures are available and used by staff.

· Oversee recruiting, onboarding, education, and day-to-day leadership of staff within the delivery team.

· Interact with other parts of the company to represent and advance the delivery team.

· Work with internal teams on new solution training and roll out, facilitate transition activities to support department, and collaborate with sales team to further improve customer solution experience.

· Implement and cultivate capture of NPS scores to measure customer satisfaction.

· Review survey feedback to improve services, tools, and delivery experience.

· Provide data and reporting of KPI’s and trends to company leadership in ad-hoc & scheduled (weekly, monthly, etc.) intervals as needed.

What you should have:

· 5 + years of cloud delivery operations or related experience

· Leadership skills to lead a team to success

· People management experience

· IBMi and x86 based multi-tenant cloud delivery experience

· Eligibility to work in Unted States

· Ability to work in a fast paced, dynamic environment

· Strong communication, writing, and presentation skills desired

· Data Center Operations and Infrastructure Design experience helpful


Nice to have:

· Bachelor’s degree in computer science, information technology, or a related study and/or 8+ years of related experience

· 5+ years of experience developing and leading operational delivery teams

· Industry relevant certifications (PMP, Prince 2, ITIL, etc.)

· Exposure to data center operations processes, procedures, and ITSM functions

· Ability to provide escalation level experience and support 24×7 delivery structure

· Experience with company standards/policies, processes, and procedures, along with internal and SOC II security controls

· Experience conducting capacity management, planning, analysis, and reporting across the multi-tenant managed services & support organization

Located in Marietta, GA, our client is one of the fastest growing IT solutions and technology providers in the Southeast. Our growth is fueled by our focus on bringing together technology, services, and engineering expertise to simplify and improve the business operations of our clients. We specialize in cloud and professional services. We combine our technology reach with a combination of professional services, design, maintenance, and managed services, to deliver technology solutions for our diverse clients.

Job Categories: Open. Job Types: Full-Time.


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