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26 Apr 2018

Full-Time CRM Salesforce Manager

Brian Leary Boston, Massachusetts, United States

Job Description

 

 

 

CRM Salesforce Manager

Boston, MA

Our Client is a company dedicated to harnessing nature to help farmers sustainably feed the planet. With a vision of creating a world where farming is an economically

desirable and accessible profession, works alongside its growers to apply natural approaches, conserve resources for future generations, and grow

healthy food for all. Utilizing beneficial plant microbes to improve crop health and productivity, our portfolio is focused on cotton, wheat, barley, corn, soybeans,

and rice. The company, founded by Flagship Pioneering, is headquartered in Boston, MA, with additional offices in Memphis, TN, Research Triangle Park, NC, Sydney,

Australia, Buenos Aires, Argentina, and São Paulo, Brazil.

The role of the CRM Salesforce Manager is to partner with business units & group functions to define, analyze, build & deliver value-added CRM solutions.

The CRM Salesforce Manager will be responsible for configuring & managing Salesforce.com (SFDC) / CRM related enhancements and improving the overall end-user

experience. This “hands-on” role will lead cross-functional teams to ensure that the company’s tactical and strategic CRM objectives are met.

Responsibilities:

System configuration / development of customized solutions to meet business needs.

Management of ongoing CRM support requests & administrative needs of end users, including the oversight of managed service model & offshore resources.

Acting as a trusted advisor for Commercial Sales & Marketing teams, while partnering with various departmental functions to configure & deliver CRM solutions.

Collaborate with internal software & technology teams to support data / API integrations.

Continual improvement of systems & processes, including delivery of training / support content.

Competencies:

Strong customer-focused mindset.

Ability to understand business needs, translate them to technical requirements and deliver value-added solutions.

Ability to bring structure and organization to loosely defined requirements & processes.

High level of focus on tasks, while effectively managing different / competing priorities.

Self-motivated, solution-oriented thinker with excellent communication & listening skills.

Highly flexible team player who does what’s needed to get the job done.

High-energy, results in an oriented performer who thrives in fast-paced, interrupt driven environments.

Strong analytical abilities. Able to present creative solutions in an organized manner.

Qualifications:

Bachelor’s Degree required. SFDC Certification preferred (Admin, App Builder, Developer, etc).

Expert with implementing, customizing and maintaining CRM solutions. Minimum 5+ years of hands-on Salesforce.com (SFDC) administrative / configuration / implementation

experience.

Strong architectural mind-set with an advanced understanding of relational data & overall capabilities of the Force.com platform.

Extensive experience with automating complex business processes using declarative SFDC features such as Process Builder, workflows, approval processes & validation rules.

Experience with global SFDC rollouts, with a preference for rolling out the SFDC Lightning Experience to end users. Skilled with the creation of lightning components & solutions.

Expert with configuring / customizing standard SFDC objects such as Leads, Accounts, Opportunities, Reports & Dashboards, with proven hands on experience building custom

objects & solutions. Knowledge of / experience with Visualforce / Apex development preferred.

Proficient in security and sharing rules at an object, field, and record level for different users at different levels of organizations.

Expert in bulk data migration from Excel & Legacy Systems to SFDC using Apex Data Loader, Demand Tools, and Import Wizard.

Experience managing CRM support models & oversight of offshore / external 3rd party resources. Preference for having managed a developer team during a major project lasting

at least 1 year.

Administrative experience with HubSpot CRM and integration w/SFDC.

Experience customizing / supporting Apttus Contract Management (CLM), including Docusign.

Experience with integrating / interfacing different technologies with SFDC. Experience with Oracle / SFDC integration is a plus.

Experience working in fast paced, dynamic environment managing systems & solutions for a global end user base

Job Categories: Open. Job Types: Full-Time.

Endless.

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